Submit a Ticket

So that we may help you, please login to your shoppe account or create an account to submit a support ticket. If you have never purchased from our shoppe before, or you only have purchased a workshop you will need to create an account to submit a ticket. All tickets are stored online to help us avoid issues with our emails not reaching you. You can login at any time to view your ticket history with us and reply to our responses. Thanks!

Our business operating hours are Monday through Friday from 10 a.m. to 4 p.m. MST in the US (that’s Colorado if you need to adjust for time zones). We are closed weekends and holidays. Please allow up to 24 hours for a response. Thank you!

GoodNotes released version 5 recently. There are known bugs. One specifically is when pasting sticker files they are going behind objects. GoodNotes is aware of this and said they will fix in a bug update but didn’t provide a date. Please note we are NOT affiliated with GoodNotes and cannot do anything about this. Be patient while they work on this. Another app we like is Zoom Notes if you want to switch note taking apps for digital planners.

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Check your Existing Request